Service Delivery Policy

THE CONFLUENCE · Last updated: 19 August 2026

THE CONFLUENCE is a digital membership service. No physical goods are sold or shipped, and therefore no shipping charges apply to any transaction on this website.

How our service is delivered:

Membership access. Upon confirmed admission and receipt of the applicable fees, your member account is activated and access credentials/confirmation are delivered to your registered email address — typically within 24 hours of payment confirmation, and in no case later than 3 business days. Access includes the member directory, help exchange, concierge, messaging, groups, and event registration, per your membership category.

Event registrations. Confirmation of event registration (and tickets/passes where applicable) is delivered to your registered email immediately upon successful payment, and appears in the Events section of your member account.

Digital receipts. A payment receipt and GST invoice are issued electronically for every transaction to your registered email address.

If you have paid and not received access or confirmation within the timelines above, write to support@confluence.ind.in with your transaction reference — we resolve delivery issues within 2 business days.

(This page is published in lieu of a "Shipping Policy" as required by our payment partner, Razorpay, since our services are delivered entirely electronically.)